Returns & Exchange Policy
We constantly work hard to provide 100% Brand New that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions as below and you are provided a Full 14 Days Money Back Guarantee Returns Policy for Peace of mind.
You have a statutory right to a 30 Day Money Back Returns Policy 'cooling off' period. If you change your mind about the Goods, they must be returned within 30 Days of Sale. Goods can only be returned in new, unused, unaltered, and unworn condition with all the protective plastics/packaging, hang tags, manuals, accessories and boxes intact in original state.
You will be responsible for returning the Goods at your own cost. We suggest you return all unwanted Goods by appropriately insured recorded delivery service. We will not be held responsible for any items not received by us.
Note: You should return Goods by Royal Mail Special Delivery, only to our specified address and email us the tracking number. . If we fail to get back to you in good time, a further 7 working days will be allowed for returns, starting from the original date of our email reply to you.
24 Skinner Street
Please Allow 14 Working Days for the refund to be fully issued by our Accounts Team. If Goods are returned in partial packaging.
Damaged / Shortages / Errors
Prior to despatch, all Goods are hand checked. However, if you receive Goods that are, different from those that you ordered, missing/short from an order, or have faults and/or are damaged including damages in transit and packing errors, you must contact us immediately within 48 hours by emailing us.
It is your responsibility to check Goods as soon as you receive them. This also applies when the Goods being bought are to be gifts or consequently sold on again. We only accept faulty Goods for up to 14 Days of receipt of Goods in their original condition with all packaging and documentation providing the damage is not caused by Malicious damage and/or Incorrect usage.
Claims will not be accepted otherwise. Cost of Return Goods or Faulty Goods is at the Buyers cost and Furniture Living will not reimburse any costs involved in return of Goods back to us.